Refund policy

Due to hygiene and safety standards, only unopened and unused products may be returned within 14 days of delivery.

To Qualify For A Return

• Product must be unused, unopened, and in its original condition
• Return requests must be submitted within 14 days of delivery
• Customers are responsible for return shipping costs unless the return is due to our error

Once your return is received and inspected, we process your refund to the original payment method within 30 business days.

Damaged Or Wrong Item

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and photos. We'll resolve it with a replacement or refund at no extra cost.

Cancellations

Orders may be canceled any time before they've been processed for shipping.

Want the full breakdown with our promise, timelines, and step-by-step process? Visit our Returns & Refunds page.

Contact Us

Email: support@oudblooms.com — we respond within 24 hours
Phone: 833-723-6889
Address: 408 West Corporate Drive, Lewisville, Texas 75067, United States
Hours: Monday – Friday, 9 AM – 5 PM