Return & Refund Policy

Our Promise To You

We want you to love your fragrance. If something isn't right, we're here to make it easy — from a simple exchange to a full refund, handled with the same care we put into every order.

Qualifying For A Return

To be eligible for a return, please make sure of the following:

• The product is unused, unopened, and in its original condition
• Your return request is submitted within 14 days of delivery
• You have your order number and the email used at checkout on hand

Customers are responsible for return shipping costs unless the return is a result of our error.

How Refunds Are Processed

Once your returned item arrives and passes inspection, we process your refund to the original payment method within 30 business days. You'll receive a confirmation email as soon as it's issued.

Damaged Or Incorrect Items

If your order arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with your order number and a photo of the product and packaging. We'll resolve it immediately with a replacement or refund, at no extra cost to you.

Cancelling An Order

Orders can be cancelled any time before they've been processed for shipping. Once an order is in transit, it can no longer be cancelled — but it remains eligible for a return under the policy above.