OudBlooms Care
Privacy Policy
Your trust matters to us. Here's exactly what information we collect, and how we use it.
This website is operated by ScentBlooms LLC, doing business as OudBlooms. This policy explains what information we collect when you visit or shop with us, and how we use, share, and protect it.
Information We Collect
When you browse or shop with us, we may collect:
- Contact details you provide — name, email, phone number, shipping and billing address
- Order information — items purchased, order history, and payment details (processed securely, we never store full card numbers)
- Preference data — such as your answers to our Fragrance Finder Quiz
- Account and rewards activity — points earned, tier status, and purchase history if you join OudBlooms Rewards
- Technical information — IP address, browser type, device, and pages viewed, collected automatically as you browse
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Communicate with you about your order, account, or support requests
- Personalize your experience, including fragrance recommendations and rewards benefits
- Send marketing emails or SMS, only if you've opted in — you can unsubscribe at any time
- Improve our website, products, and customer service
- Detect and prevent fraud or misuse of our site
Cookies & Tracking Technologies
We use cookies and similar technologies to keep your cart and preferences saved, and to understand how our site is used. This includes:
- Analytics tools such as Google Analytics and Google Search Console, to understand site traffic and performance
- Advertising tools such as Meta Pixel, TikTok Pixel, and Pinterest Tag, to show you relevant ads on those platforms and measure their performance
You can control or disable cookies through your browser settings at any time. Doing so may affect certain site features.
How We Share Your Information
We share information only where necessary to run our business:
- With our payment processor, Shopify Payments, to securely complete transactions
- With our shipping carriers — USPS, UPS, and FedEx — to deliver your order
- With our email and SMS marketing platform, Klaviyo, if you've subscribed to updates
We do not sell your personal information to third parties.
Data Security
Payment information is encrypted and processed securely through Shopify Payments — we do not store your full card details on our servers. We take reasonable measures to protect your personal information, though no method of transmission or storage is ever 100% secure.
Your Rights & Choices
You can:
- Access or update your account information at any time
- Unsubscribe from marketing emails or SMS using the link in any message, or by contacting us
- Request a copy of, or the deletion of, your personal data by contacting our support team
Children's Privacy
OudBlooms is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Updates take effect immediately once posted on this page.
Contact Us
Questions about your privacy or personal data? Reach out using the details below.
Questions About Your Privacy?
Our support team responds within 24 hours, Monday through Friday.